Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of use will not be accepted for return. If you have any questions about whether your item is eligible, please contact us.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send your item back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Remember to follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. Depending on the situation, we may offer a replacement or a full refund. Please do not return damaged items without prior approval.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with nomadasylum.com is satisfactory. Thank you for your understanding and cooperation.